Service users living in Whitwood Care home have the right to expect an excellent level of service based upon their individual needs, choices and personal preferences.
We deliver the highest possible standard of care in line with the standards stipulated by the Quality Care Commission (CQC) and all our homes have been awarded “3 star” rating.
This is our flagship forum for service users, carers and family and friends to have a voice within Whitwood Care and facilitates a service user focussed service; with individual choice, respect and dignity at the heart of this provision
In order to achieve the highest standards of service, and ensure peoples’ rights are not compromised, we will ensure that service users:
Policies & procedures
Whitwood Care operates within strict guidelines laid down in our Policies and Procedures documentation. These policies conform to the new Care Quality Commission Standards and are regularly reviewed so we can continue to deliver gold-standard service to our service users. Details of our policies, together with our complaints procedure, statement of purpose, service user’s guide and more detailed information on other aspects of our service and facilities are available on request.
Our governing body is the Care Quality Commission (CQC) and it conducts regular inspections of the Whitwood Care facilities.
These reports can be downloaded from their website at: www.cqc.org.uk/
We take age and personality into account when people come to Whitwood Care, to ensure that opportunities for common interests and friendships can be developed and explored.
At Whitwood Care, we ensure that service users’ independence skills are developed as fully as possible. Service users are actively involved in shopping, cooking, food preparation and housework, which is encouraged by staff at all times, with assistance as required.
Service users are supported in making their own informed decisions about daily events, but occasionally they will require specialist advice. On these occasions we will seek expert opinions from professionals such as solicitors, advocates, Citizens Advice Bureau, Benefits Agency, IMCAs, GPs and psychologists etc.
Religious beliefs and traditions are always respected and encouraged, and we support service users in developing or continuing relationships with their chosen place of worship.
We ensure that service users’ physical, emotional and psychological needs are met and regularly assess individual strengths and goals. We recognise that service users are entitled to develop loving and physical relationships and we’ll always respect their sexuality. The staff team give every support to a service user if they should need or wish for expert advice or counselling in this area.