Service users living in Whitwood Care home have the right to expect an excellent level of service based upon their individual needs, choices and personal preferences.
We deliver the highest possible standard of care in line with the standards stipulated by the Quality Care Commission (CQC) and all our homes have been awarded “3 star” rating.
Your Say:
This is our flagship forum for service users, carers and family and friends to have a voice within Whitwood Care and facilitates a service user focussed service; with individual choice, respect and dignity at the heart of this provision
In order to achieve the highest standards of service, and ensure peoples’ rights are not compromised, we will ensure that service users:
- Move into residential care is a positive one, with as little stress as possible.
- Are supported in maintaining a high standard of living.
- Are encouraged in maintaining and developing independence.
- Are able to develop loving physical relationships and have individual privacy and sexuality respected.
- Are treated with dignity and respect: our dignity champions forum is active in achieving, maintaining and improving “dignity in care” initiatives.
- Have physical, emotional and psychological needs met.
- Are supported in following a religion of their choice.
- Are addressed as preferred.
- Are not discriminated against on the grounds of race, religion, political beliefs, sexual orientation, gender or disability.
- Are able to choose and be supported in choosing a doctor.
- Are given opportunities to make informed decisions, and are supported, knowing help and advice is always to hand.
- Live valued, meaningful lives within the community.
- Are supported in using all the public facilities available to others living in the locality.
- Are encouraged to discuss support and care needs with the manager and staff team.
- Are cared for by committed and appropriately trained staff.
- Are able and encouraged to bring personal belongings into the home.
- Have access to a phone and are given support to use it.
- Are provided with a diet that is nourishing, appetising and reflects individual preferences.
- Are supported in resolving any issues and accessing the complaints procedure where necessary.
Policies & procedures
Whitwood Care operates within strict guidelines laid down in our Policies and Procedures documentation. These policies conform to the new Care Quality Commission Standards and are regularly reviewed so we can continue to deliver gold-standard service to our service users. Details of our policies, together with our complaints procedure, statement of purpose, service user’s guide and more detailed information on other aspects of our service and facilities are available on request.
Our governing body is the Care Quality Commission (CQC) and it conducts regular inspections of the Whitwood Care facilities.
These reports can be downloaded from their website at: www.cqc.org.uk/
We take age and personality into account when people come to Whitwood Care, to ensure that opportunities for common interests and friendships can be developed and explored.
At Whitwood Care, we ensure that service users’ independence skills are developed as fully as possible. Service users are actively involved in shopping, cooking, food preparation and housework, which is encouraged by staff at all times, with assistance as required.
Service users are supported in making their own informed decisions about daily events, but occasionally they will require specialist advice. On these occasions we will seek expert opinions from professionals such as solicitors, advocates, Citizens Advice Bureau, Benefits Agency, IMCAs, GPs and psychologists etc.
Religious beliefs and traditions are always respected and encouraged, and we support service users in developing or continuing relationships with their chosen place of worship.
We ensure that service users’ physical, emotional and psychological needs are met and regularly assess individual strengths and goals. We recognise that service users are entitled to develop loving and physical relationships and we’ll always respect their sexuality. The staff team give every support to a service user if they should need or wish for expert advice or counselling in this area.